FAQS
Common questions
Below you will find the most common questions that people ask. If you have a query that is not answered here please contact us.
Which type of appointment should I book?
There are detailed descriptions on the online booking page of each appointment type under ‘more information’. Please get in touch if you are unsure.
What to expect from at your first appointment?
To begin, I’ll ask you some questions to understand your symptoms, lifestyle, and any goals or activities you’d like to get back to.
A physical examination can be a valuable part of the assessment. This may include checking the joints around your pelvis, and if appropriate, a vaginal or rectal examination. Please be assured that any examination is entirely optional and will only go ahead with your consent. You’re also entitled to have a chaperone present—though availability may require rescheduling.
We’ll talk through the assessment process in detail during your appointment.
After the examination (if you choose to have one), we’ll go through the findings together and discuss the treatment options available. From there, we can create a personalised plan to help you feel more comfortable, achieve your goals, and get back to doing what you enjoy. A written summary of your assessment and treatment plan will be sent to you after your appointment.
If you have pelvic or back pain, it may be helpful for me to observe how you move. Loose, comfortable clothing is ideal—shorts can be useful, but don’t worry if you don’t have any. We may do some gentle exercises or movements during the session.
What sort of conditions do you treat?
The conditions we treat most often treat are:
- Urinary incontinence
- Lower bowel dysfunction
- Chronic constipation
- Endometriosis
- Overactive bladder/urgency
- Vaginal prolapse
- Interstitial cystitis (known as Bladder Pain Syndrome)
- Pudendal neuralgia
- Hard Flaccid Syndrome
- Post-prostatectomy rehabilitation
- Birth trauma
- Chronic prostatitis and male pelvic pain conditions
- Pregnancy related pelvic girdle pain (PRPGP)
- Diastasis of abdominal muscles
- Vulvodynia/vestibulodynia
- Dyspareunia
- Pelvic pain
- Pelvic cancer rehabilitation
- Dyssynergic defecation/anismus
- Gynae surgery rehabiliation
What is a Mummy MOT?
A Mummy MOT is a specialised postnatal assessment designed to help you recover, feel stronger, and return to the activities you love with confidence. Whether you’re experiencing pain, incontinence, concerns about prolapse, or simply want reassurance about your recovery, this comprehensive check can provide the guidance you need.
Suitable from six weeks postpartum—but beneficial even years after childbirth—a Mummy MOT includes a posture assessment, tummy gap (diastasis) check, and an evaluation of pelvic floor function (if you choose). We’ll discuss any concerns you have, and you’ll receive personalised advice, a tailored exercise programme, and practical support to help you move forward.
What is a Pregnancy MOT?
A pregnancy MOT is suitable from 12 weeks of pregnancy and is tailored to support your unique needs throughout pregnancy and beyond.
It may include assessment and treatment of pelvic girdle pain, pelvic floor evaluation, personalised exercises, and birth preparation strategies to help reduce the risk of perineal trauma. We can also focus on preparing for a planned caesarean birth and provide guidance on optimising recovery afterwards.
You’ll receive advice on early postnatal rehabilitation to support a smooth return to daily life after birth—whether vaginal or caesarean.
An internal examination may be offered if appropriate, but it is entirely optional and will be fully discussed with you beforehand.
Together, we’ll create a personalised treatment plan based on clinically proven approaches to ease symptoms, support your pregnancy, and prepare your body for birth and recovery.
Can I bring my baby to my appointment?
Yes! Babies are most welcome.
What does treatment involve?
Physiotherapists are problem solvers—we work to identify the root cause of your symptoms and create a treatment plan tailored to your needs. Depending on your assessment, treatment may include a combination of techniques such as myofascial and muscle release, guided strengthening, internal and external manual therapy, personalised exercises, biofeedback, electrical stimulation, and hands-on techniques to improve movement and function.
The goal is to help your body feel and move better, reduce discomfort, and restore confidence in your daily activities.
If you have any questions or would like to learn more about how physiotherapy can support you, please get in touch.
What should I expect during shockwave treatment?
During your session, a handheld device is used to deliver focused sound waves to the target area. You may feel a tapping or pulsing sensation, which can be mildly uncomfortable but not usually painful. Treatment typically lasts around 15–20 minutes, and you’ll be able to return to your usual activities straight afterwards.
Do I need a doctor’s referral?
No you do not need a referral from your doctor. If you are using medical insurance, you will need to seek authorisation from your provider before booking.
How many sessions would I need?
This really depends. Some people only require one or two sessions whilst others, with more complex or long-term issues may need more.
How can I book an appointment?
You can book online here or if you have any questions about your suitability for treatment, please get in touch here.
Can I bring someone with me to my appointment?
You are most welcome to bring a friend or family member with you.
What types of health insurance do you accept?
We currently accept patients insured with Axa, Aviva, Healix & WPA. We are also an ‘out of network provider’ for Vitality Health.
Where is your clinic located?
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Please note that the driveway at clinic may be a tight fit for large vehicles. If needed, there is additional on-street parking nearby on Sunnymead Road, just around the corner.
Is the clinic accessible to wheelchair users?
Pelvix Keynsham is unfortunately not accessible to wheelchair users as there is a short set of steps to the clinic door.
What forms of payment do you accept?
We work on a pre-payment basis, so payment is due for your appointment at the time of booking and online payments are processed by Stripe. We also have a card reader in clinic.