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Our Policies

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New Patient Information
Pelvix New Patient Information

If you are a new patient to Pelvix you can take a look at our new patient information document here

Pelvix Cancellation Policy
At Pelvix, we are committed to providing the highest level of care to all our patients. Missed or late cancellations impact our ability to offer timely care to others and result in financial losses for our small business. We greatly appreciate your understanding and cooperation in helping us maintain an efficient and fair service for everyone.
Cancellations
  • With More than 24 Hours Notice: No charge applies.
  • With Less than 24 Hours Notice: The full appointment fee will be charged.
Missed Appointments
  • Failure to attend an appointment without notifying us will be classed as a missed appointment, and the full cost of the session will be charged.
Late Arrivals
  • If you arrive late for your appointment, we will do our best to see you. However, this may not always be possible, and the full appointment fee will still apply.
How to Notify Us
If you need to cancel or reschedule your appointment, please inform us as soon as possible. You can contact us via:
  • Email: info@pelvix.co.uk
  • Phone or Text: 07378 362208
Emergency Considerations
We understand that emergencies and unforeseen circumstances can occur. If this happens, please get in touch with us to discuss your situation. Thank you for your understanding and for helping us deliver the best care to all our patients.
The information contained on this website is for general information purposes only. Pelvix has provided this information and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Reliance you place on such information is therefore at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to click on links to other websites which are not under the control of Pelvix. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
A chaperone is a third party, present during a consultation or examination, as a safeguard for all parties (patients and practitioners) who acts as a witness to continuing consent of the procedure being carried out. In the majority of cases chaperones are requested by female patients undergoing an intimate examination. A friend or family member can not act as an official chaperone but in practice, Pelvix is happy for a third party known to the patient to act as an unofficial chaperone. Pelvix will discuss the chaperoning policy with all patients prior to examination, as part of the process of gaining consent. If a patient wishes to have an official chaperone present, their appointment may need to be rescheduled to accommodate this. Pelvix also reserves the right to organise an official chaperone to be present during an examination.
If you need to make a complaint

The person assigned by Pelvix to deal with complaints is:

Mrs Megan Jackson

Hillcrest, 143 Wellsway Keynsham Bristol BS31 1JA

Tel: 07378 362208

Email: info@pelvix.co.uk

We always welcome feedback both positive and negative and we strive to provide a service that is professional, patient centred and clinically effective and if we have fallen short of your expectations, we would like to hear about it, so we have the opportunity to put things right.

This document provides information on how to make a complaint

How to complain

  1. In writing – to the address listed above

  2. By email – to info@pelvix.co.uk

  3. By telephone to 07378 362208

How long will it take?

In the first instance, we will endeavour to resolve your complaint with you verbally unless you request for communication in writing. In this case we will read and reply to your complaint within 5 business days. We will aim to fully resolve your complaint within this time period, but it may take up to 3 weeks for us to investigate fully and respond to you.

What if you are unhappy with our response?

The Health and Care Professions Council (HCPC) is the regulatory body that handles complaints concerning the professional conduct and performance or fitness to practice of a physiotherapy registrant. They can be contacted at feedback@hcpc-uk.org

The Chartered Society of Physiotherapy (CSP) is responsible for maintaining and protecting the reputation of the physiotherapy profession as well as that of the Society.

If a CSP member has acted in a way to damage public trust or confidence (including on social media), please email complaints@csp.org.uk

Or you can write to the Chartered Society of Physiotherapy:

Chartered Society of Physiotherapy
14 Bedford Row
London
WC1R 4ED

www.csp.org.uk